Return to:
Oderstr. 63
14513 Teltow
IMPORTANT NOTICE / WICHTIG
Please leave label attached. Returns can only be processed if the sticker/label that comes with every product is still attached. Returns can not be allocated or identified without the attached sticker/label.
To return any item please contact us at main@tessimain.com
Bitte lassen Sie das Etikett am Produkt. Rücksendungen können nur bearbeitet werden, wenn der an jedem Produkt befestigte Aufkleber/Etikett noch angebracht ist. Ohne den angebrachten Aufkleber/Etikett können Rücksendungen nicht zugeordnet oder identifiziert werden.
CANCELLATION POLICY FOR THE PURCHASE OF GOODS
RIGHT OF WITHDRAWAL
Consumers have a right of withdrawal in accordance with the following stipulation, with consumers being any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity.
Every customer can withdraw from the concluded contract within 14 days after receipt of the goods by sending a written cancellation declaration without giving reasons. For this it is sufficient if the notice of withdrawal is sent within this period (the date of the mailing slip decides if you use the postal route). In this case, the customer is demonstrably obliged to return the goods immediately. The return shipping costs (postage) are borne by the customer. If the goods have been used and / or damaged, the customer must pay the seller an appropriate fee for the use, including reasonable compensation for the damage incurred – up to the value of the goods. A prerequisite for exercising the right of return, however, is that the goods have only been tried out for viewing or trying on as in a retail store and that the goods are returned in their original condition.
To exercise your right of withdrawal, you must contact us, main@tessimain.com to inform us about your decision to cancel this contract by means of a clear statement (e.g. Email).
CONSEQUENCES OF WITHDRAWAL
You have to return the goods to:
Oderstr. 63
14513 Teltow
immediately and no later than seven days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of seven days has expired. You bear the direct costs of returning the goods, which will be offset by us against the amount of the repayment. The acceptance of freight collect shipments, shipments with cash on delivery requests or registered mail will be refused.
You have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods. We reserve the right to return incomplete returns, which originally consisted of several individual parts, at the sender's expense and not to issue a refund.
We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of 14 days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, properties and functionality of the goods.